Voice mail messaging advantages and disadvantages
Voice mail is voice messaging that stores and manipulates the spoken recorded messages that is accessible to the users from any touch-tone phone twenty-four hours a day , Voice messaging increases the productivity , It improves the internal communication , It enhances the customer service and it reduces the message-taking costs .
Voice mail advantages
The messages may be created in the user’s voice mailbox and then they are transported to another voice mailbox , Voice messaging is a viable alternative to e-mail and fax systems as a business communicating tool , The voice-messaging system improves the public relations in the companies .
The voice-messaging systems include many services such as the voice messages , the voice-mail distribution lists , fax-in and fax-on demand in the mailbox , the interactive voice response , and the voice forms that any user can access anywhere in the world .
Voice mail provides twenty-four-hour-a-day answering capability , It can enhance the efficiency and boost the job productivity , It can save and generate the money for the company , It can improve the accuracy of message content and it can enable one to send multiple messages to the people .
Voice mail can allow the messages to be easily updated , It can reduce the need for administrative / receptionist / secretarial support , It can serve as an important medium for business communication , It can make transferring of phone calls from department to department easier and more efficient .
You no longer miss any calls when the people leave the messages on your voice mail , You can listen to your messages , You will remember your schedules and it will keep you in the loop .
Your callers will be able to get in touch with you by leaving you a voice mail message , Instead of calling you until they get hold of you , they can leave the message , their name , and the phone number .
A well-implemented voice mail system can provide the benefits to the customer and the business , The customers can leave a message at any time , without waiting on hold or navigating the system .
Voice mail disadvantages
Some people can not use the voice-messaging systems , The voice-messaging system is less economical for the smaller companies , Some people do not see any benefit in having a voice mailing system in place , It will be a nuisance for them .
Some people do not like that they can not reach a live person , when there are too many voice-messaging options that may make it difficult for people to recall which options they used previously .
If you miss a lot of calls that you will be flooded by many voicemail messages , Listening to the voice mail is very tiring and time consuming , you can use your time doing more important and urgent tasks .
You will get tired of listening to the messages and end up deleting the messages without listening to them , This cause you to miss the important messages .
The message recording systems can fall prey to the hackers who phish the passwords through spam email or social engineering , They can access to the messages , They can take the personally identifiable or proprietary business information .